Integrating Server-less architecture in a web application
How a leading global utility company harnessed the transformational power of the cloud at scale and speed to support an agile and responsive business for the digital era.
The Challenge: Our client was struggling to meet customer demands and IT was holding the company back from developing innovative products. The challenge was to determine customer sentiment in real-time based on a survey form filled in by the customer.
Our Approach :
- Move away from a fixed cost to a consumption-based cost
- Minimize cost i.e. do it without adding any additional resources
- Real-time visibility into customer sentiment
- Minimal architectural changes
Our Solution:
- AWS Lambda to execute code in response to customer actions
- Leverage AWS Comprehend that uses machine learning to find insights and relationships in text
- Visualization using AWS Managed Services
- Real-time processing & notification without any servers to manage
- Performance and cost savings at scale
- No machine learning experience required
Fit For The Future :
- Respond far faster and with greater flexibility to customer demand
- The client is able to develop and launch new products faster and compete for head to head with the born-digital new-entrants – all supported by a robust, resilient and secure future-roofed infrastructure